Service Operations
Comprehensive Service Management
Everything you need to manage your service operations efficiently, from estimates to work orders
Customer & Vessel Management
Comprehensive customer relationship and vessel information management
- Complete customer contact information
- Payment terms and credit management
- Associated boats and service history
- Transaction history and billing details
Estimate Management
Streamlined estimate creation and approval process
- Create estimates from templates or scratch
- Digital signature collection
- Deposit collection
- Convert estimates to work orders
Work Order Processing
Efficient work order management and tracking
- Create work orders from estimates
- Special order parts management
- Photo, video & document attachments from mobile
- Inventory integration
Billing & Time Management
Flexible billing options and time tracking
- Flat-rate billing based on boat length
- Materials and labor billing
- Mobile time management
- Time stamp tracking
Featured
Service Scheduler
Enhanced service management with our powerful service scheduler and mobile app integration.
Key Benefits
- Interactive drag-and-drop scheduling interface
- Real-time status updates between office and field
- Photo and video documentation via mobile app
- Visual work progress tracking for clients
- AI-powered scheduling for optimized technician assignment
- Geofence-based technician location tracking
Mobile Integration
Field technicians can manage their schedules while capturing rich media to document service work in real-time.
Provide customers with visual documentation of service progress, enhancing transparency and customer satisfaction.
Technicians can access work orders and log time even without connectivity — all entries sync automatically when back online.
Extended Capabilities
Specialized Tools
Purpose-built tools for managing equipment and warranty claims across your service department.
Tool & Equipment Management
Track tool checkout, assignments, and maintenance logs for your service team.
- Tool checkout & return tracking
- Assignment to technicians
- Maintenance scheduling & logs
- Utilization reporting
Warranty Claims
Process warranty claims, track status, and generate manufacturer exports.
- Claim creation & tracking
- Manufacturer claim exports
- Status monitoring dashboard
- Multi-manufacturer support
Powerful Integrations
Connect with industry-leading solutions to enhance your service operations
Parts Management
Seamless integration with PartSmart from ARI
- Digital parts catalogs
- Pick list generation
- Inventory synchronization
Payment Processing
Secure and efficient payment handling
- Multiple payment methods
- Automated billing
- Secure transactions
Customer Communication
Integrated messaging with Kenect
- Text message updates
- Status notifications
- Customer feedback