At Your Service
At DockMaster, we believe that Customer Support is as important as the software itself. We provide a complete solution, encompassing phone support, email support and a support portal, as well as a full range of Consulting Services, Online Training and Onsite Training.
Access our knowledge base, submit tickets, and track your requests.
portal.dockmaster.comSend us an email and we'll respond within 24 business hours.
[email protected]General Inquiries
561.969.2882
Options
- 1 – Support
- 2 – Sales
- 3 – Training
- 4 – Accounting
Emergency Support
Monday through Friday: 7 PM - 10 PM EST
Saturday, Sunday, and Holidays: 8 AM - 10 PM EST
Emergency Phone: 561.969.2882 (Option 8)
Get in Touch
Have a question or need assistance? Fill out the form below and one of our support specialists will get back to you shortly.
Why Choose DockMaster?
- ✓40+ years of marina management expertise
- ✓Comprehensive solution for all marina operations
- ✓Customer support and training
- ✓Cloud-based solutions
- ✓Trusted by leading marinas worldwide
Trusted By Industry Leaders
Frequently Asked Questions
Find quick answers to common questions about our support services.
Our support team is available Monday through Friday, 8:30 AM to 5:30 PM Eastern Time, excluding holidays.
Yes, for critical issues, we offer emergency support for our premium support plan customers. Please call our emergency support line.
All training materials are available through our customer portal. Log in with your credentials to access videos, documentation, and interactive tutorials.
Absolutely! We offer personalized training sessions tailored to your specific needs. Contact our training department to schedule a session.