Comprehensive Service Management
Tools for every role in your service department
- Maintain a source of truth for customers, vessels and jobs
- Eliminate costly errors due to miscommunications
- Track service history for each vessel
- Receive real-time updates on service progress
- Utilize customizable, pre-made job templates
- Speed up quoting with service templates
- Ensure accurate pricing and billable hours
- Create professional estimates quickly
- View daily job list with estimated hours
- Access detailed job descriptions
- See required parts for each job
- Log hours and upload photos for traceability
- Synchronize customers, estimates and invoices to Quickbooks
- Send invoices by email or SMS for prompt payment
- Track billable hours accurately
- Generate detailed financial reports
Powerful Service Management Features
Discover how DockMaster can transform your service operations
Accurate Work Orders
Create precise work estimates with detailed breakdowns
Tools to create precise work estimates that include detailed breakdowns of services and parts required. Ensure transparency and avoid surprises with estimates that reflect the true scope of the work. Work orders with multiple embedded jobs, service plans for recurring jobs or billings, assign repeatable task checklists, and flexible quoting options.
Flexible Quoting Options
Customize your quoting process for every job
Every job is unique, but DockMaster ensures your process and templates are repeatable. Quote your customers based on either a flat rate or an hourly basis, allowing you to accommodate different pricing models and customer preferences. Pre-built rate cards to speed up the quoting process, modify each job with a custom rate and number of hours, and apply custom taxes or discounts based on the job or client.
Realtime Job Tracking
Keep customers informed with real-time status updates
Keep your customers in the loop with real-time work order status reports, allowing them to approve work as it progresses. Enhance customer confidence by providing visibility into the service process. Proceed without client's digital approval, send estimates with custom notes for client approval, and post updates and comments while the job is active.
Effortless Customer Communications
Streamline communications for better customer service
Send estimates to your customers through email or SMS for quick and convenient approval. Foster trust and transparency by keeping customers informed every step of the way. Request partial or full payment, capture payment by ACH or credit card, and process manual payments.
Digital Payments for Work Orders
Get paid faster with online payment options
Enable your customers to pay online and get paid quicker for full or partial work orders. Digital Payments offers the convenience and flexibility with secure online payment options.
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